We'll likely answer the question you're looking for here, but if not, please get in touch.
There are no upfront hardware costs. You pay a monthly subscription fee that covers the kiosk, software, support, and all updates. This allows you to upgrade your donation experience right away without worrying about initial expenses.
The payment gateway charges a 1.4% + 10p transaction fee on all EEA (European Economic Area) card payments which is deducted before the donation reaches your account. We don't charge you any transaction fees and there are no other fees.
As soon as the agreement is signed and the deposit (covers the first month's subscription) is paid, we'll send you a link to set up your payment account which is ready instantly. Your kiosk arrives pre-configured and ready to use. Most organisations are accepting donations within a week of placing their order.
We do offer an installation service at your site - enquire for details. Alternatively, we'll send you your pre-configured kiosk, all you'll need to do is mount it and connect it to WiFi.
Yes, we do offer a hire service for events. Please enquire for details.
Our kiosks support all major global credit, debit, and prepaid cards, including Visa, Mastercard and American Express as well as Apple Pay, Google Pay, and other mobile wallet solutions. All payments are processed securely and funds are sent immediately to your payment account.
Donors can opt-in to Gift Aid during the donation process. If they're in a hurry, they can scan a QR code to complete their Gift Aid declaration online later. Our system automatically tracks eligible donations and helps you submit Gift Aid claims directly to HMRC.
Absolutely. Our kiosks feature secure mounting solutions suitable for public spaces. The hardware and software is tamper-resistant, and all payment data is encrypted and PCI-DSS compliant. We also perform remote monitoring to ensure your kiosks are always online and performing correctly.
Yes, you can fully customise the kiosk with your charity's logo, colours, campaigns, and custom messaging. You can also upload your own images and text to match your brand. Changes can be made remotely through the app.
Our kiosks are remotely monitored. If any issues arise, our team is alerted immediately and can often resolve problems remotely. In the rare instance of a hardware issue that cannot be resolved remotely, we'll send a replacement unit to minimise downtime. You can also reach us via email or phone for help with any questions or issues.
There is a minimum term of 24 months - this allows us to not charge you upfront hardware costs. After this, you can cancel at any time with 30 days notice and return your unit.
We provide comprehensive support including initial setup, training, ongoing technical support, and regular software updates. Our support team is available via email, phone, and chat to help with any questions or issues.
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