Empowering charities with smarter ways to collect donations

Privacy Policy

Last updated: 10/02/2025Simply Donate (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website, donation kiosks, and related services.We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.1. Who We AreSimply Donate provides digital donation kiosk software and related services that enable charities and organisations to accept in-person donations.Data Controller:
Simply Donate
[email protected]In some cases, Simply Donate acts as a data processor on behalf of charities using our platform.2. What Data We CollectDepending on how you interact with Simply Donate, we may collect the following types of data:a) Donors (via kiosks or related services)● Donation amount and date
● Payment method used (card type only – we do not store full card details)
● Transaction reference or receipt ID
● Optional data provided voluntarily (e.g. email for receipts, where enabled)Payment details are processed securely by our payment providers. Simply Donate does not store card numbers, CVVs, or PINs.b) Charity & Organisation Users● Name
● Email address
● Account login details
● Organisation information
● Usage data relating to the management of kiosks and campaignsc) Website Visitors● IP address
● Browser type and device information
● Pages visited and interactions (via cookies or analytics tools)3. How We Use Your DataWe use personal data only where we have a lawful basis to do so, including to:● Process and record donations
● Provide donation receipts (where applicable)
● Operate, maintain, and improve our kiosk software and platform
● Provide customer support
● Monitor system performance and prevent fraud
● Meet legal, regulatory, and accounting obligations
● Communicate with registered charity users about their accountsWe do not sell personal data to third parties.4. Legal Bases for ProcessingWe process personal data under one or more of the following lawful bases:● Performance of a contract – to deliver our services
● Legal obligation – for compliance, audit, and financial records
● Legitimate interests – to operate and improve our services securely
● Consent – where explicitly provided (e.g. optional communications)5. Payment ProcessingAll payments are handled by trusted third-party payment providers (such as card acquirers and payment processors). These providers process payment data in accordance with their own privacy and security obligations.Simply Donate does not store or process sensitive payment card data.6. Data SharingWe may share data with:● Payment service providers
● Cloud hosting and infrastructure providers
● Analytics and monitoring services
● Regulatory or legal authorities where required by lawAll third parties are required to protect data and use it only for specified purposes.7. Data Storage & SecurityWe take appropriate technical and organisational measures to protect personal data, including:● Encryption
● Access controls
● Secure hosting environments
● Audit logs and monitoringData is stored only for as long as necessary for the purposes outlined in this policy or to meet legal requirements.8. Data RetentionWe retain personal data only for as long as necessary, including:● Transaction records for legal and accounting purposes
● Account data while a charity has an active relationship with us
● Logs and audit data to ensure system integrity and complianceRetention periods may vary depending on legal obligations.9. Your RightsUnder UK GDPR, you have the right to:● Access your personal data
● Request correction of inaccurate data
● Request deletion of your data (where applicable)
● Restrict or object to processing
● Request data portability
● Withdraw consent at any time (where processing is based on consent)To exercise your rights, contact us at: [email protected]10. CookiesOur website may use cookies and similar technologies to improve functionality and analyse usage. You can control cookies through your browser settings.11. Third-Party LinksOur website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.12. Changes to This PolicyWe may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.13. Contact UsIf you have questions or concerns about this Privacy Policy or how we handle your data, please contact:Simply Donate
Email: [email protected]
Address: 37 Westminster Buildings, Nottingham, NG1 6LG